Ezyon Tech

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Shipping Policy

Shipping Policy for Ezyon Tech At Ezyon Tech, we are committed to providing you with a reliable and efficient shipping experience. Please review the following information to understand our shipping policies: 1. Processing Time:
  • Orders are typically processed within 1 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods:
  • We offer the following shipping methods:
    • Your package will be shipped by khareedo official partner
3. Shipping Rates:
  • Shipping rates are calculated based on the weight of your order and the shipping method selected. The applicable shipping charges will be displayed at checkout before you complete your purchase.
4. Order Tracking:
  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
5. International Shipping:
  • We donot offer internetional shipping.
6. Delayed or Lost Shipments:
  • While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates. Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or other factors beyond our control.
  • If your order is significantly delayed or lost in transit, please contact our customer support for assistance.
7. Address Accuracy:
  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. Any additional shipping charges incurred due to incorrect addresses will be the responsibility of the customer.
8. Contact Information:
  • If you have any questions or concerns regarding our shipping policy, please contact us at customer support email/phone number.

Refund Policy

Refund Policy for Ezyon Tech At Ezyon Tech, we strive to provide our customers with a seamless and satisfying shopping experience. We understand that there may be instances where you may need to return or refund a product. Our refund policy is designed to be fair and transparent, ensuring that you can shop with confidence. 1. Eligibility for Refund: Refunds are eligible under the following circumstances:
  • Wrong Product Received: If you receive a product different from what you ordered.
  • Damaged or Defective Products: If the product is damaged or defective upon arrival.
2. Initiating a Refund: To initiate a refund, please follow these steps:
  • Contact Us: Reach out to our customer support within 2 days of receiving the product. You can contact us via email/phone number on the store.
  • Provide Order Information: Clearly state your order number and provide details about the issue. If applicable, include images of the received product highlighting the issue.
3. Refund Process: Once your refund request is approved, we will initiate the refund process. The process may include:
  • Return of the Product: In some cases, we may request you to return the incorrect or defective product. We will provide instructions on how to return the item.
  • Refund Options: You may choose between a refund to the original payment method or store credit, depending on your preference.
4. Refund Timeframe: Refunds will be processed within 7 days of receiving the returned product or approving the refund request. 5. Non-Refundable Items: Certain items may not be eligible for a refund. These include beverages or food items. 6. Contact Information: If you have any questions or concerns regarding our refund policy, please contact us at customer support email/phone number.

Cancellation / Return / Exchange Policy

Cancellation/Return/Exchange Policy for Ezyon Tech At Ezyon Tech, we want to ensure that you have a satisfying shopping experience. Please take a moment to review our policies regarding order cancellations, returns, and exchanges: 1. Order Cancellation:
  • You can cancel your order within 1 hour of placing it. To request a cancellation, please contact our customer support at customer support email/phone number with your order number.
  • Once an order has been processed or shipped, it cannot be canceled.
2. Returns:
  • We accept returns for eligible products within 2 days of receiving your order.
  • To initiate a return, please contact our customer support. Provide your order number, details about the item you wish to return, and, if applicable, images highlighting any damage or defect.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Exchanges:
  • We offer exchanges for products of equal or lesser value. To request an exchange, contact our customer support with your order number and details about the item you want to exchange.
  • Like returns, the product for exchange must be unused, in its original packaging, and in the same condition as received.
  • Customers are responsible for shipping costs associated with exchanges unless the exchange is due to an error on our part.
4. Refunds:
  • Refunds for returned items will be processed within 2 days of receiving the returned product.
  • The refund will be issued to the original payment method, and the time it takes to reflect in your account may vary based on your financial institution.
5. Non-Returnable Items:
  • Certain items are not eligible for return or exchange. These include beverages or food items.
6. Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the item, and a replacement or refund will be arranged.
7. Contact Information:
  • If you have any questions or concerns regarding our cancellation, return, or exchange policy, please contact us at customer support email/phone number.