Shipping Policy
1. Processing Time:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Carriers:
3. Packaging:
- All items are carefully packed with protective materials to prevent damage during transit.
- Fragile items are securely wrapped and placed in the box with additional padding for added protection.
4. Delivery Time:
- Standard shipping typically takes 3-5 business days.
- Expedited shipping options are available for faster delivery.
5. Tracking:
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
Refund Policy
1. Eligibility for Refunds:
- Items must be returned within 14 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order number, receipt, etc.) is required for all refund requests.
2. Non-Refundable Items:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., cosmetics, hygiene products) once opened.
- Customized or personalized items.
- Gift cards.
3. Process for Requesting a Refund:
- Contact our customer service team via the Khareedo app or email within 14 days of receiving your order.
- Provide your order number and reason for the refund request.
- Our team will review your request and provide instructions for returning the item if eligible
Cancellation / Return / Exchange Policy
1. Cancellation Policy
- Order Cancellation by Customer: Customers can cancel their order within 24 hours of placing it. To cancel, please contact our customer support team with your order details.
- Order Cancellation by Khareedo: We reserve the right to cancel orders due to stock unavailability, payment issues, or any unforeseen circumstances. Customers will be notified promptly, and a full refund will be processed.
2. Return Policy
- Eligibility: Items can be returned within 7 days of delivery if they are defective, damaged, or not as described.
- Conditions: The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
- Process:
- Contact our customer support team to initiate a return.
- Provide a video of the unboxing if the item is damaged or defective.
- Ship the item back to the address provided by our representative.
- Once the item is received and inspected, a refund or exchange will be processed within 24 hours.
3. Exchange Policy
- Eligibility: Items can be exchanged within 7 days of delivery for a different size, color, or model, subject to availability.
- Conditions: The item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
- Process:
- Contact our customer support team to initiate an exchange.
- Ship the item back to the address provided by our representative.
- Once the item is received and inspected, the new item will be shipped within 24 hours.